Customer Service position for a proven performer with previous experience leading the build of single detached home subdivisions.
The Customer Service Representativewill report directly to the Manager of Customer Care. As a member of the customer care team, you’ll be delivering front line call centre support to our customers, helping to address a wide variety of issues such as Tarion and PDI inspections, trades and service appointments and operational service requests.
Customer Service Representative’s Responsibilities Include:
Scheduling all trades and service appointments for our purchaser’s PDI and other appointments to ensure completion of warranty work within Tarion timelines;
Signoff on all completed work orders from the trades and servicemen;
Follow-up with the homeowner for completions for service requests and other customer care matters;
Fax out all PDI and 30 day trade work orders
Answer all incoming calls and correspondence and arrange for appropriate replies. If necessary you will co-ordinate efforts with other departments;
Maintain customer care calendars for your Manager and others as required;
Co-ordinate and advise construction with all PDI inspection dates;
Such other duties and tasks that may be assigned to you by your Manager and other Management members from time to time
Track the completion of deficiencies and produce necessary reports.
MUST HAVE prior experience with a Home Builder and Tarion Warranty.
We thank all applicants, but only candidates chosen for an interview will be contacted.
Prices and specifications subject to change without notice. E&OE.