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Customer Service Positions

Customer Service Representative

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Customer Service position for a proven performer with previous experience leading the build of single detached home subdivisions.

Job Description:

The Customer Service Representative will report directly to the Manager of Customer Care. As a member of the customer care team, you’ll be delivering front line call centre support to our customers, helping to address a wide variety of issues such as Tarion and PDI inspections, trades and service appointments and operational service requests.

Customer Service Representative’s Responsibilities Include:

  • Scheduling all trades and service appointments for our purchaser’s PDI and other appointments to ensure completion of warranty work within Tarion timelines;
  • Signoff on all completed work orders from the trades and servicemen;
  • Follow-up with the homeowner for completions for service requests and other customer care matters;
  • Fax out all PDI and 30 day trade work orders
  • Answer all incoming calls and correspondence and arrange for appropriate replies. If necessary you will co-ordinate efforts with other departments;
  • Maintain customer care calendars for your Manager and others as required;
  • Co-ordinate and advise construction with all PDI inspection dates;
  • Such other duties and tasks that may be assigned to you by your Manager and other Management members from time to time
  • Track the completion of deficiencies and produce necessary reports.
  • MUST HAVE prior experience with a Home Builder and Tarion Warranty.

We thank all applicants, but only candidates chosen for an interview will be contacted.

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